Gardner Plumbing & Heating
Review Summary
- Negative: One customer experienced unprofessional and rude behavior from a technician, resulting in failed work and blaming the customer. Another customer reported their husband was fired after an injury and not paid for earned vacation time.
- Positive: Several customers praised the company's service. One customer specifically recommended Ivan for his persistence in solving a complex issue. Another customer, a former plumbing and HVAC business owner, praised the quality of work in a new home build. Other reviews described the service as "awesome," "very professional," and "very good."
- Neutral: One review was in Spanish ("Excelente").
Reviews
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(9 reviews)
Allyson Chavez
The plumber our contractor, ServiceMasters, contacted to come to our home was completely unprofessional and downright rude. Took the easy way out on a job, it failed, then had the audacity to blame us for his failed work. I will NEVER recommend this company to anyone because of the treatment I received from their employee. I was unable to finish a sentence without being interrupted and told I was wrong, told that the issue was my own doing, and flat out lied to even after having proof of the subpar work done by this “professional”. I called my husband who came home from work to deal with the plumber, and he was told it was our own fault, but was able to finish his sentences and was not treated like he was an idiot. Absolutely unbelievable and downright unacceptable.
Brenda Macias
My husband worked at that company for almost 10 years and when he got hurt right there at the company they simply fired him without paying him anything, not even the vacations he had already earned by law and not even any thanks
Jazz Dad
You probably can't ask for one particular service technician, but if you could you would want Ivan. I had a condensing unit (the outside portion of my air conditioner) that was abnormally noisy. The manufacturer provided NO help or even guidance. Ivan heard the noise and tried many things. On the 4th visit (I think - I lost track of how many) he solved the problem by isolating the fan shroud from the top of the cabinet with self-sticking foam tape. I will not fault him for the number of visits, as he had to follow normal troubleshooting procedures. I DO want to applaud his persistence. If the rest of the techs are even nearly as good as Ivan, I highly recommend Gardner Plumbing & Heating.
Scott Marconi
Had a new home built by D.R. Horton and this was the plumbing company that did the plumbing and HVAC. Top notch craftsmanship as all ducts were sealed properly as well as a design that provides even and quiet airflow. All piping for the plumbing was installed spot on. I owned a plumbing and HVAC business in Rio Rancho for almost 30 years and know what good quality looks like. Thank you for the great work.
Riho Kathol
Awesome service! Very professional!
Andrew Links
Very good service here
Esteban Estrada